It Ain't All Pretty... But it is Darn Good Marketing!

Even though America is a consumer society, it's an odd fact that the typical home seller does not view their property as a product for sale in a marketplace. Because this is so, many home's sales end up languishing. But this need not be the case.

Basic old fashioned marketing principals teaches that how a product is perceived and received within the market can be positively altered and impacted… and this is where home staging can help. More then just being decorators or designers, good home stagers are focused in applying a full array of strategic property marketing principles and practices which positively influence the consumer about a product (your home) in a market.

So even though a staged home might look attractive, it is important to note that staging is NOT solely about making a home just look "pretty." In fact there are homes that CAN look visually attractive and STILL not be staged.

Any Realtor, home seller, or builder who thinks that all staging is is making a home look "pretty" is grossly ignorant to the reality of what a good stager does and therefore probably not using a stager and benefiting from what we do.

The "Why" and "How" a home is prepped and set for its showing and ultimate selling is what a staged home is all about. Be it Macy’s, Best Buy, Safeway, Walgreens etc., what we do is much like what happens every day in these retail stores across America.

Real estate staging is actually more about the process of strategically setting up (merchandising) a property in a manner that makes it not only easy for buyers to tour, but also creates a way for their eyes and hearts to connect to it with a powerfully effective first impression that lingers and stays with them.

Today I am not surprised to find there are many pretty homes that still are not selling. But a staged home, that is priced right, will sell quickly, even during ugly markets.


Stage It Forward...
Me

POST SCRIPT of THANKS: Thanks you HotPads.com for seeing the merit in this post and selecting it as a WINNER in the Carnival of Real Estate. CLICK HERE: To read "The Fools Edition" in the 84th Carnival of Real Estate.

When Realtors Commit this Crime… Sellers Do the Time!

Earlier this week I received a phone call from a desperate a home seller looking to home staging as marketing solution that would help finally sell his $499,000 town home... that had been on the market for over 1½ half years. Right from the start, the caller was frank and wanted to make sure I knew that when compared to similar sized units for sale in the development, his townhouse was the most expensive. He also wanted to make sure I understand the price difference was due to the fact that his property had been totally gutted and extensively remodeled… including the kitchen and baths. So while they all were same size on the inside and looked the same on the outside… his was NOT exactly the same as the neighboring “competition”.

Intrigued to know what we would be working with, I hoped to take a little "sneak peak" and pop over to the listing Realtor’s site. I asked the seller for the name of his Realtor and the name of the firm he sold for. Hmmm… I never heard of THAT company. So I did a quick Google search to find the Realtors site. To my surprise NOTHING came up. WOW… the listing real estate company, nor the Realtor, had a website to market themselves OR their listings. OK, that is a bit odd, but it was a small real estate company… after all there are other online property marketing options available to Realtors for their listings.

Luckily the seller happened to know his MLS#. So with no other place to go and see view the property on line, I did what I have done before... I went over to a popular online-listing site here in Chicago that give buyers the power to preview and pre-screen properties ahead of time. At that site I punched in the MLS#. WA-LA! The listing popped up with an exterior shot of the caller’s property! (Shown Above)

But to my surprise and dismay that was the only picture available on line for anyone to look at. The Realtor was relying on just ONE picture on one publicly accessible site to capture and sell all that this totally updated and rehabbed property had to offer. Why wasn’t the remodeled interior of this town home being marketed? If you ask me there is no excuse for this level of service and is nothing less then a marketing crime. Why a crime? Well, if it is estimated that 80 to 85% of homes buyers now FIRST pre-shop properties via the Internet... what would you say about a Realtor relying on one exterior shot for the buying public to preview is? But the story gets worse.

After we hung up, I was now even more curious. Something told me to take a look at this seller’s competition. So I dug a bit deeper. I then found 2 comparable properties within the exact same development. (SEE clipped ads shown in the larger graphic along with larger original ad) One property listed for $84,000 less then the property the caller owned and the other listed for $89,000 less. Now I know there could be a lot of discussion, pro and con, about the effect listing price has on property sale’s probability, this is NOT the point of this post.

The point I am making has to do with marketing. While I know there are many marketing options and tools (like real estate staging) available. Each Realtor, of these 2 cheaper properties, invested the time and money to tap into one of the most basic yet most effective marketing tools available today. Each used MULTIPLE photos posted on easily an accessible listing site to help build and reinforce potential buyer’s interest. Considering the seller, who I was talking to, had a property that costs more AND offered more, would it not be helpful to capture and display those differences to potential buyers? Plus, what does NOT showing the interior communicate to potential buyers?

Finally just let me say that most likly it is not just the lack of pictures that are keeping this property from selling. The point is that Realtors in today’s industry MUST realize that digital photography, which is cheap and easy, coupled with easily accessible on-line listing sites now give buyers the power to preview and pre-screen properties. (Watch my CURB APPEAL SHOW) Any Realtor that chooses to ignore this basic yet very important fact is committing a crime, that ultimately can cause his client's to have to do some time while they wait for their homes to seller.

Market It Forward…
Me

WOW... REUTERS picked up on this post! (Click Here to see)

Absolute BEST 13 Home Staging Tips

Are you having a hard time determining where to start your own home staging and just what exactly are the best home staging tips? Well... I feel your pain and totally understand.

When I Googled the phrase “home staging tips" today my search I ended up with 29,300 results. WOW, if you even ask this home stager, going through THAT result list is a daunting task and would be far too much research for ANY home seller.

So to help home sellers narrow down their options, I did my own research... and found what I think is a great list of basic tips on HGTV’s website. HGTV lists a comprehensive list that applies to both dwelling & selling. So to help focus the message only on staging, I rewrote them and condensed them down.

So while there is a lot being said out there, this "best of" real estate staging tip list is a great starting place for advice that will surly help any home seller begin their own real estate staging project.

So lets get started...

1. WORK ON YOUR ENTRANCE – Whether you are on a job interview, going on a first date or selling your home… first impressions matter. What buyers see on the outside starts to inform them on what to expect on the inside. So clean it up, touch up the paint, add plants and flowers… in general, make the buyer feel welcome.
2. CLEAR OUT CLUTTER - We think counter tops, cabinets, closets, garages, basements, and attics as storage spaces, but often they become clutter keepers. Purging out the old is not only therapeutic but allows a path for the new. Remember too much clutter distracts and obstructs buyers from seeing what you are selling. So clear it out.
3. LESS FURNITURE = MORE HOUSE - A room full of furniture can feel as cluttered as an accountants desk top during tax season. Removing all but what makes sense and is necessary will make the room fell bigger… plus it may free up a piece better used elsewhere.
4. FLOAT YOUR FURNITURE – Typical furniture arrangement makes me think of young boys at their first junior high dance… wallflowers! When you “float” furniture, bringing it off the walls in into the centerof the room, you'll end up with rooms that result in three positive benefits. The rooms will feel open, interesting and appealing… all working to the seller’s advantage.
5. CROSS POLLINATE – Sellers get so used to seeing their furnishings, art and accessories used one way and never then see it any other way. Moving pieces that have always been used in Room “X” into Room “Y” can give new life and meaning to an old rooms. But don’t stop with furniture… color, texture and style elements that dominate one room can be moved into and amongst others to visually link the home and create flow and continuity.
6. GIVE OLD ROOMS NEW PURPOSE - As time moves on, the way people live and use their homes changes. Extra bedrooms become TV Dens which then become Home Offices. Basements go from being storage areas, to Rec Rooms to Media rooms. Setting up an old room with a new purpose helps buyers see more potential in a contemporary way.
7. LET THE LIGHT SHINE IN – Letting natural sunlight in always helps buyers SEE the home and its features. Draperies that are not open, or even when they are open still cover up a large portion of the window. Either way they can make a room feel closed-in and smaller. However, equally important is the fact that sellers may need to redirect a buyer’s attention from the view out the window. If that is the case, there are plenty of options today that downplay the outside but lets the light inside.
8. LAMP & LIGHT DONE RIGHT – Lighting in a home that is too dim, too harsh, or too cold can work against the sale of it. Warm and balanced lighting is what it is all about. Using a combination of as many of the different lighting types (overhead, accent lamps, and task) in each room will give a home the overall appealing glow buyers like. Oh, and don’t forget to light up the exterior… especially the entrance.
9. COLOR WITHIN THE LINES – Wallpaper is out and color (paint) is in… especially when selling a home. Wallpaper is typically a very personal design expression that overtime looks dated. While the popularity of color does trend, updating with paint it is an easy and inexpensive way to freshen up a home that is for sale. Don’t limit yourself to thinking of white as the only neutral color. Some shades of white can be the worst color to use to “neutralize”. There is a wide variety of beiges, tans, taupes, soft gold and greens that are not only “on trend” in a buyer’s eyes, but will also work well with your furnishings while you are selling.
10. BLACK IS THE NEW BLACK - Every year we hear how “Black is the new _______”. (Fill in the color of your choice.) The NEW _______ is typically a fleeting trend color. But black never goes out of style and most likely already in your home (maybe more then you ever noticed) in its finishes, fixtures and finishes. So use it to your advantage. Link the look of your home together with a variety of black accents, accessories and furnishings throughout that will ultimately create a home with visual appeal that buyers buy.
11. HANG ART ARTFULLY – A general rule of thumb… hang art so it easy to look INTO it and not up or down at it. Considering the average American’s height is 5’8” tall, hang art for that person’s eye level, so that they look slightly above center of the piece, works best. But, besides height, placement is also important. If a seller takes into consideration how a home buyer walks through and tours the home and what walls a buyer actually looks it, will help determine where to put art and where is it’s not as important.
12. COUNT TO 3 WITH ACCESSORIES - When it comes to balance don’t make the mistake and assume it is only created with equal symmetry. Balance can also be achieved using an odd number of items… typically 3. To help you accessorizing a table top, mantle or shelf start by selecting 3 items. One item should be lower/smaller, one medium sized and one taller/larger. Group them. If one, in relationship to any other, seems to big, or small, wide or skinny then swap it out for another.
13. OUTDOORS COMES IN – Bringing flowers and plants into a home is great advice. Adding them does 2 things to a home... they soften it and add life. So while bringing the outdoors in is a great tip, sometimes live plants are not available or practical. Don’t be afraid to invest in QUALITY silk plants and dried flowers, but remember a dusty silk or old faded dried arrangement can look as DEAD as any living plant that died. Finally, avoid seasonal plants and flowers… go for the green basics.

SORRY... If It's Ugly on the Outside Buyers Ain't Going Inside

CURB APPEAL... well I am sure every home seller has heard about how important it is. But the truth is there just is not as much information out there that helps a seller understand what to do to stage the outside of a home as there is to stage the inside. Which is unfortunate because in some ways staging the outside of a home is even MORE important then the inside. WHY? Well let's face it, if the outside of a home looks bad a seller is probably NOT going to get a potential buyer to look at the inside... they will literally drive on.

So it was good to see that the Chicago Tribune published an article that took new look the “staging story” in its Special Curb Appeal Addition. In today’s Tribune, Carol Monaghan does a great job reporting not only WHY staging outside a home is important, as well as sharing some great home staging tips on just what a seller can do to make the outside of their homes be as appealing as possible.

Carol quotes a certain Chicagoland home stager who gives this simple advice... "Sellers should consider a home's ‘Web appeal’ too, says Craig Schiller, a home stager and principal of Real Estaging in Park Ridge. Because many buyers begin by prescreening houses on the Internet to determine which houses to visit, finding ways to make one stand out can give it an advantage over its competition."

This certain stager goes on to say… "People always say buying a house is the biggest purchase of your life. The reverse is also true: Selling a home is the biggest sale of your life. You want to do all you can to make buyers excited about your house." (Boy I love that quote! I wonder where I’ve heard that before?)

But seriously, while Carol's article offered some great curb appeal staging tips I think the most interesting tidbit she dug up and reported was a fact that every home seller should know… "A recent Real Estate Agent Community Trends survey, sponsored by Jeld-Wen Inc., found 82 percent of real estate agents had buyers refuse to look inside a house based on its exterior appearance."

WOW! 82% of the buyers won't walk into an "ugly on the outside" house! I gotta admit... even this certain stager didn't know that!

Me

OOPS Goes the Staging!

From when we were just little kids we were taught there is a difference between what is right & wrong and what is good & bad. While these initial lessons of life had to do with basic relationship skills and behaviors, as we got older, we expanded in our awareness of good & bad, right & wrong rules that applied to other parts of our lives. Rules, we grew to understand, helped to guide us in subjects we study, the hobbies we undertake, the sports we play, and the work we do. In short, we gained insight and knowledge that there are proper ways things are to be done if you are going to do them well.

So while learned knowledge is a good thing, we also have discovered that correctly applying that knowledge can prove to be a quite a challenge…which also holds true to home staging. Even though there are those who are knowledgeable and appreciative of staging, some have come to realize it takes skill and ability to properly apply that knowledge. This is one of reasons why the staging industry is on the rise.

BUT, if you are young in your understanding of what staging is, there is something ELSE you need to know about it and the people who present themselves as stagers. Be advised… not everyone that says they know staging or claims they are stagers really can do it. There are far too many people now jumping in to an unregulated industry claiming they KNOW how to stage. Their final staging results unfortunately demonstrate their gross lack of understanding and break basic staging rules. AND I have to admit this really ticks me off!

To make my point, let me give you an example of a problematic staging in the form of a short video called "OOPS Goes the Staging!" (Oh… be sure your speakers are on.)

For the sake of fair disclosure, I want to let you know we here at Real Estaging are VERY familiar with the property featured and critiqued in my video… we actually lost the bid to stage it to whoever did the work in the video. So while some might think I am upset because we lost the job that person... that is just not the case. (Anyone that has been in sales for any length of time knows that is the way it is in sales... "You win some and you loose some.")

Anyway, the reason I am so ticked-off is because good and proper staging DOES follow certain rules, practices and procedures that when done well and done right will help the property sell. It is upsetting to know that this Chicago developer finally got the message that “staging helps to sell homes” and they were willing to invest hard earned money, only to get a final "staging" that actually works AGAINST their property's sale. Plus what makes this staging a sadder story is the fact that this was to be the model for a multi-unit property.

Unfortunately, Realtors, home sellers and small builders really don't know exactly what good home staging is and what it is not. Why? Well, for one reason home staging is still a relatively new marketing tool and has yet to be fully embraced as a viable option for selling homes. So if you are wondering, "What is GOOD and what is BAD staging?” or “What exactly makes a staging RIGHT from what makes it WRONG?" Well, to help you let's start with 4 Basic Staging Rules most of you have likely heard of. These basics are...

1. De-clutter and organize the home to minimize visual distractions.
2. Neutralize the home's look so that it appeals to the largest buying audience as possible.
3. Arrange furnishings and accessories to best show the home's space and features.
4. Add what's missing to finalize the home's appeal.

So as you watch the "OOPS goes the Staging!" video keep these very basic real estate staging rules in mind. By the time you are finished with it, you will begin to see and understand a little of what bad staging is and where this staging pooped out. And… in closing, if you remember nothing else I hope your remember this... filling a property chock full of pretty furnishings and accessories is NOT staging!

But when staging is done well and done right... it sells homes! PERIOD!

Me

PS: If you would like MORE detailed explanation of the 12 BIGGEST STAGING OOPS in this property...be sure to click on the "DETAIL" button located along the bottom of the embedded video.